FAQ

WHERE CAN I BUY PUNDEEZ?

PUNDEEZ is exclusively available online at our official website, pundeez.com. Stay updated on our latest collections, restocks, and exclusive offers by signing up for our email notifications.

WHAT SIZE SHOULD I BUY?

Finding your perfect fit is easy with our detailed PUNDEEZ Size Guides. Check out the guide to find the right size across our different styles and products.

WHERE IS MY ORDER?

After placing your order, allow 2 to 4 business days for processing and shipment from our warehouse. You’ll receive an email with tracking information once your order is on its way. Delivery times are up to 7 business days for Europe and 12 business days for other countries from the shipment date.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept major credit cards including Visa, MasterCard, and American Express. Additionally, PayPal is available for a convenient and secure checkout process.

DO I NEED AN ACCOUNT TO MAKE A PURCHASE?

Yes, an account will automatically be created for you when you make your first purchase. This allows you to track your orders and speeds up future transactions.

DO YOU HAVE AN AFFILIATE PROGRAM?

Join our affiliate community, affectionately known as Panty Pushers, and help spread positivity and empowerment. No prior purchase is necessary to become a Panty Pusher. Learn more about what it means to be a Panty Pusher and the benefits involved on our affiliate program page.

HOW DO I BECOME A PANTY PUSHER?

Becoming a Panty Pusher is straightforward. Simply register on our website to get your unique affiliate link. Share this link, and for each new customer that purchases through it, you earn credits worth 5% of their first order’s net amount (excluding shipping), applicable towards future purchases.

HOW DO I BECOME A CERTIFIED PANTY PUSHER?

Once 10 people have made purchases through your affiliate link, you advance to a Certified Panty Pusher, which boosts your earnings to 10% of the net amount of their first orders (excluding shipping), credited for your future purchases.

WHAT IS YOUR REFUND AND RETURN POLICY?

Due to hygiene standards and the personalized nature of our products, returns are not accepted. Please review sizes carefully before ordering by consulting our size guide to ensure satisfaction with your purchase.

HOW DO I CONTACT CUSTOMER SERVICE?

For any inquiries or assistance, please contact us through our online form or by emailing us directly at [email protected].

HOW CAN I UNSUBSCRIBE FROM THE E-MAIL NEWSLETTER?

To unsubscribe from our newsletter, simply click the unsubscribe link located at the bottom of any of our emails.

WHY SHOULD I HAND WASH MY PUNDEEZ?

To maintain the quality and extend the life of your PUNDEEZ, we recommend hand washing and line drying. If necessary, wash them in a lingerie bag on a delicate cycle and avoid the dryer. Note that the quality of the product’s print may degrade over time if not cared for properly.

PRESS INQUIRIES

For all press-related inquiries, please reach out to us at [email protected].